{"id":1225,"date":"2019-04-04T10:35:00","date_gmt":"2019-04-04T10:35:00","guid":{"rendered":"https:\/\/skin-heal.com\/?page_id=1225"},"modified":"2022-12-29T15:27:28","modified_gmt":"2022-12-29T13:27:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/skin-heal.com\/es\/faq\/","title":{"rendered":"PREGUNTAS FRECUENTES"},"content":{"rendered":"
\r\n
\u00bfQu\u00e9 es Skin Heal?<\/strong>\r\n

Skin Heal es un distribuidor mayorista y minorista online fiable y leg\u00edtimo. Nos especializamos en la venta de dispositivos m\u00e9dicos autorizados, productos de belleza y cosm\u00e9ticos. Skin Heal es una marca de Georock Desing Ltd. - una empresa registrada con sede en la UE.<\/p>\r\n<\/div>\r\n

\u00bfQu\u00e9 tipos de productos ofrecen y son aut\u00e9nticos?<\/strong>\r\n

Nuestra tienda online ofrece una gran variedad de productos cosm\u00e9ticos y dispositivos m\u00e9dicos de calidad, desde complementos alimenticios y rellenos d\u00e9rmicos hasta kits de PRP y c\u00e1nulas. Todos ellos fueron producidos por marcas internacionales de renombre y podemos garantizar su autenticidad en 100%. Vienen sellados y en su caja original.<\/p>\r\n<\/div>\r\n

\u00bfOfrecen descuentos?<\/strong>\r\n

S\u00ed, podemos ofrecer a nuestros clientes ofertas especiales cuando realizan compras al por mayor de determinados productos disponibles en nuestro sitio web. Tambi\u00e9n ofrecemos precios exclusivos de venta al por mayor a los minoristas. Si est\u00e1 interesado en saber m\u00e1s al respecto o en pedir un presupuesto personalizado, no dude en ponerse en contacto con nosotros.<\/p>\r\n<\/div>\r\n

\u00bfRealizan env\u00edos internacionales?<\/strong>\r\n

S\u00ed, lo hacemos. Podemos enviar pedidos a pa\u00edses de la UE, as\u00ed como a lugares no pertenecientes a la UE.<\/p>\r\n<\/div>\r\n

\u00bfC\u00f3mo se env\u00eda mi pedido?<\/strong>\r\n

Los art\u00edculos pedidos en la tienda en l\u00ednea de Skin Heal se env\u00edan normalmente en un plazo de 48 horas despu\u00e9s de que el pago se haya compensado con \u00e9xito (esto es v\u00e1lido no s\u00f3lo en d\u00edas laborables, sino tambi\u00e9n en d\u00edas festivos y fines de semana). Si el producto no est\u00e1 disponible en nuestro almac\u00e9n, el env\u00edo puede retrasarse. Sin embargo, cuando ese sea el caso, nuestro equipo se lo notificar\u00e1. Ofrecemos entregas por correo (est\u00e1ndar y prioritarias) y por mensajer\u00eda (est\u00e1ndar y urgente). Las empresas de mensajer\u00eda con las que trabajamos son DPD, EMS y TNT. Visite nuestra p\u00e1gina de Env\u00edo y entrega para ver nuestra pol\u00edtica en su totalidad.<\/p>\r\n<\/div>\r\n

\u00bfCu\u00e1nto tarda normalmente mi pedido en llegar?<\/strong>\r\n

Los plazos de entrega dependen de la ubicaci\u00f3n, la disponibilidad del art\u00edculo, el m\u00e9todo de env\u00edo elegido y otros factores. Sin embargo, los clientes con sede en la UE pueden esperar que los pedidos con entrega por correo est\u00e1ndar se realicen en un plazo de 7 a 9 d\u00edas laborables, las entregas por correo prioritario en un plazo de 6 a 7 d\u00edas laborables, las entregas por correo est\u00e1ndar en un plazo de 3 a 6 d\u00edas laborables y las entregas por correo urgente en un plazo de 1 a 2 d\u00edas laborables. Los clientes de pa\u00edses no pertenecientes a la UE recibir\u00e1n su pedido en un plazo de 15 a 20 d\u00edas laborables con la entrega por correo est\u00e1ndar, de 10 a 15 d\u00edas laborables con la entrega por correo prioritario y de 7 a 10 d\u00edas con la entrega por mensajer\u00eda.<\/p>\r\n<\/div>\r\n

\u00bfC\u00f3mo empiezo a comprar con Skin Heal?<\/strong>\r\n

Si ve un producto en nuestro sitio web que desea comprar, pulse el bot\u00f3n \"A\u00f1adir a la cesta\". Al hacerlo, a\u00f1adir\u00e1 el art\u00edculo a su cesta de la compra virtual. A continuaci\u00f3n, puede seguir comprando o ver su cesta y pasar a la caja. Cuando haga clic en la opci\u00f3n \"Ver cesta\", acceder\u00e1 a una nueva p\u00e1gina en la que podr\u00e1 eliminar o modificar los art\u00edculos de su cesta, aplicar un c\u00f3digo de cup\u00f3n, etc. Una vez que lo haya revisado, podr\u00e1 pasar a la caja proporcionando primero sus datos de facturaci\u00f3n (nombre, direcci\u00f3n, informaci\u00f3n de contacto, n\u00famero de IVA de la UE si lo tiene). Una vez hecho esto, puede realizar su pedido. A continuaci\u00f3n, recibir\u00e1 un correo electr\u00f3nico autom\u00e1tico con un resumen de su pedido. Una vez procesado el pedido, se lo confirmaremos por tel\u00e9fono o por correo electr\u00f3nico.<\/p>\r\n<\/div>\r\n

\u00bfQu\u00e9 m\u00e9todos de pago aceptan?<\/strong>\r\n

Aceptamos pagos con tarjeta de cr\u00e9dito\/d\u00e9bito o mediante transferencia bancaria. Como cliente nuestro, tendr\u00e1 la libertad de elegir cu\u00e1l de estas opciones le conviene m\u00e1s. Si decide realizar el pago con una tarjeta de d\u00e9bito o cr\u00e9dito, aseg\u00farese de que sea MasterCard o Visa. Si opta por el pago mediante transferencia bancaria, su pedido no se enviar\u00e1 hasta que se haya liquidado el pago. Adem\u00e1s, este m\u00e9todo de pago puede requerir que cubra tasas e impuestos adicionales, dependiendo del banco que utilice.<\/p>\r\n<\/div>\r\n

\u00bfHe recibido un producto defectuoso? \u00bfPuedo obtener un reembolso?<\/strong>\r\n

S\u00ed, los reembolsos completos son una opci\u00f3n cuando compras en Skin Heal. Ofrecemos protecci\u00f3n al comprador en los siguientes casos 1) El art\u00edculo estaba da\u00f1ado a su llegada; 2) El cliente recibi\u00f3 un producto equivocado; 3) El art\u00edculo tiene defectos de fabricaci\u00f3n. Sin embargo, aseg\u00farese de ponerse en contacto con nosotros en un plazo de 3 d\u00edas despu\u00e9s de haber recibido su pedido si desea devolverlo u obtener un reembolso. Es posible que nuestro equipo le pida informaci\u00f3n adicional cuando examine su caso (como fotos del producto defectuoso, una copia de la factura, etc.). Puede encontrar m\u00e1s detalles sobre este tema en nuestra p\u00e1gina de Pol\u00edtica de devoluciones.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

\u00bfNo ha encontrado su pregunta aqu\u00ed? Ll\u00e1menos o escr\u00edbanos un correo electr\u00f3nico y le proporcionaremos todas las respuestas que necesite. P\u00e1sate por nuestras p\u00e1ginas de Pol\u00edtica de Privacidad y T\u00e9rminos y Condiciones para encontrar m\u00e1s informaci\u00f3n \u00fatil que te ayudar\u00e1 a disfrutar de una experiencia de compra sin problemas en la tienda online de Skin Heal.<\/p>","protected":false},"excerpt":{"rendered":"

\u00bfNo ha encontrado su pregunta aqu\u00ed? Ll\u00e1menos o escr\u00edbanos un correo electr\u00f3nico y le proporcionaremos todas las respuestas que necesite. P\u00e1sate por nuestras p\u00e1ginas de Pol\u00edtica de Privacidad y T\u00e9rminos y Condiciones para encontrar m\u00e1s informaci\u00f3n \u00fatil que te ayudar\u00e1 a disfrutar de una experiencia de compra sin problemas en la tienda online de Skin Heal.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1225","page","type-page","status-publish","hentry","clearfix"],"yoast_head":"\nFAQ - Skin Heal<\/title>\n<meta name=\"description\" content=\"A quick overview of the services and products offered by Skin Heal in a Q & A format covering the most frequently asked questions about our business.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/skin-heal.com\/es\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Skin Heal\" \/>\n<meta property=\"og:description\" content=\"A quick overview of the services and products offered by Skin Heal in a Q & A format covering the most frequently asked questions about our business.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/skin-heal.com\/es\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Skin Heal\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-29T13:27:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdn.skin-heal.com\/wp-content\/uploads\/2018\/11\/SH-logo-3.png\" \/>\n\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t<meta property=\"og:image:height\" content=\"139\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/skin-heal.com\\\/faq\\\/\",\"url\":\"https:\\\/\\\/skin-heal.com\\\/faq\\\/\",\"name\":\"FAQ - Skin Heal\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/skin-heal.com\\\/#website\"},\"datePublished\":\"2019-04-04T10:35:00+00:00\",\"dateModified\":\"2022-12-29T13:27:28+00:00\",\"description\":\"A quick overview of the services and products offered by Skin Heal in a Q & A format covering the most frequently asked questions about our business.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/skin-heal.com\\\/faq\\\/#breadcrumb\"},\"mainEntity\":[{\"@id\":\"https:\\\/\\\/skin-heal.com\\\/faq\\\/#faq-question-1554373693628\"},{\"@id\":\"https:\\\/\\\/skin-heal.com\\\/faq\\\/#faq-question-1554373829452\"},{\"@id\":\"https:\\\/\\\/skin-heal.com\\\/faq\\\/#faq-question-1554373841979\"},{\"@id\":\"https:\\\/\\\/skin-heal.com\\\/faq\\\/#faq-question-1554373883196\"},{\"@id\":\"https:\\\/\\\/skin-heal.com\\\/faq\\\/#faq-question-1554373898466\"},{\"@id\":\"https:\\\/\\\/skin-heal.com\\\/faq\\\/#faq-question-1554373950328\"},{\"@id\":\"https:\\\/\\\/skin-heal.com\\\/faq\\\/#faq-question-1554373971585\"},{\"@id\":\"https:\\\/\\\/skin-heal.com\\\/faq\\\/#faq-question-1554373985447\"},{\"@id\":\"https:\\\/\\\/skin-heal.com\\\/faq\\\/#faq-question-1554374015111\"}],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/skin-heal.com\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/skin-heal.com\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/skin-heal.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/skin-heal.com\\\/#website\",\"url\":\"https:\\\/\\\/skin-heal.com\\\/\",\"name\":\"Skin Heal\",\"description\":\"Lowest Prices for Dermal Fillers\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/skin-heal.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/skin-heal.com\\\/faq\\\/#faq-question-1554373693628\",\"position\":1,\"url\":\"https:\\\/\\\/skin-heal.com\\\/faq\\\/#faq-question-1554373693628\",\"name\":\"What is Skin Heal?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Skin Heal is a reliable and legitimate wholesale distributor and online retailer. 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They come sealed and in their original box.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/skin-heal.com\/faq\/#faq-question-1554373841979","position":3,"url":"https:\/\/skin-heal.com\/faq\/#faq-question-1554373841979","name":"\u00bfOfrecen descuentos?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, we are able to provide our clients with special offers when they make bulk purchases of certain products available on our website. We also offer exclusive wholesale prices to retailers. If you are interested in learning more about that or asking for a personalized quote, do not hesitate to contact us.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/skin-heal.com\/faq\/#faq-question-1554373883196","position":4,"url":"https:\/\/skin-heal.com\/faq\/#faq-question-1554373883196","name":"\u00bfRealizan env\u00edos internacionales?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, we do. We can send orders to countries in the EU, as well as to non-EU locations.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/skin-heal.com\/faq\/#faq-question-1554373898466","position":5,"url":"https:\/\/skin-heal.com\/faq\/#faq-question-1554373898466","name":"\u00bfC\u00f3mo se env\u00eda mi pedido?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Items ordered from Skin Heal\u2019s online store are typically shipped within 48 hours after we the payment has been successfully cleared (that is valid not only on business days but also on public holidays and weekends). If the product is currently unavailable at our warehouse, shipping may be delayed. However, when that is the case, you will be notified by our team. We offer Mail Deliveries (Standard and Priority) and Courier Deliveries (Standard and Express). The courier firms with which we work are DPD, EMS, and TNT. Visit our Shipping & Delivery page to view our policy in full.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/skin-heal.com\/faq\/#faq-question-1554373950328","position":6,"url":"https:\/\/skin-heal.com\/faq\/#faq-question-1554373950328","name":"\u00bfCu\u00e1nto tarda normalmente mi pedido en llegar?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Delivery times depend on location, item availability, shipping method of choice and other factors. However, EU-based clients can expect orders with Standard Mail Delivery within 7-9 business days, Priority Mail Deliveries within 6-7 business days, Standard Courier Deliveries within 3-6 business days and Express Courier Deliveries within 1-2 business days. Clients in non-EU countries will receive their order within 15-20 business days with Standard Mail Delivery, 10-15 business days with Priority Mail Delivery and 7-10 days with Courier Delivery.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/skin-heal.com\/faq\/#faq-question-1554373971585","position":7,"url":"https:\/\/skin-heal.com\/faq\/#faq-question-1554373971585","name":"\u00bfC\u00f3mo empiezo a comprar con Skin Heal?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you see a product on our website that you want to buy, click\/tap on the \u201cAdd to Cart\u201d button. By doing so, you will add the item to your virtual shopping cart. You can then continue shopping or view your cart and proceed to checkout. When you click\/tap the \u201cView Cart\u201d option, you will be taken to a new page where you can remove or edit the items in your cart, apply a coupon code, etc. Once you have reviewed it, you can then proceed to checkout by first providing your billing details (name, address, contact information, EU VAT number if you have one). When ready with that, you can place your order. You will then receive an automatic email containing a sum-up of your order. We will confirm your order either via phone or email after we process it. ","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/skin-heal.com\/faq\/#faq-question-1554373985447","position":8,"url":"https:\/\/skin-heal.com\/faq\/#faq-question-1554373985447","name":"\u00bfQu\u00e9 m\u00e9todos de pago aceptan?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We accept payments made through credit\/debit card or via a bank transfer. As our customer, you will have the freedom to choose which of these options suits you the best. If you decide to make your payment using a debit or credit card, make sure it is either MasterCard or Visa. If you choose to pay via a bank transfer, your order will be sent to you only after the payment has been cleared. Also, this payment method may require you to cover additional fees and taxes, depending on the bank you are using.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/skin-heal.com\/faq\/#faq-question-1554374015111","position":9,"url":"https:\/\/skin-heal.com\/faq\/#faq-question-1554374015111","name":"\u00bfHe recibido un producto defectuoso? \u00bfPuedo obtener un reembolso?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, full refunds are an option when you shop from Skin Heal. 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You can find more details on that topic on our Return Policy page.","inLanguage":"es"},"inLanguage":"es"}]}},"_links":{"self":[{"href":"https:\/\/skin-heal.com\/es\/wp-json\/wp\/v2\/pages\/1225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skin-heal.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skin-heal.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skin-heal.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/skin-heal.com\/es\/wp-json\/wp\/v2\/comments?post=1225"}],"version-history":[{"count":2,"href":"https:\/\/skin-heal.com\/es\/wp-json\/wp\/v2\/pages\/1225\/revisions"}],"predecessor-version":[{"id":34995,"href":"https:\/\/skin-heal.com\/es\/wp-json\/wp\/v2\/pages\/1225\/revisions\/34995"}],"wp:attachment":[{"href":"https:\/\/skin-heal.com\/es\/wp-json\/wp\/v2\/media?parent=1225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}