This page contains the terms for our Shipping & Delivery policy. This page is to be treated as an inseparable appendage to the Terms & Conditions, which also reference it. When you agree to the Terms & Conditions you are also automatically agreeing to the Shipping & Delivery terms of this page. Be sure to read the Terms & Conditions and Return Policy pages for more related information.
We offer two primary methods of shipping to our customers – postal delivery and courier delivery. Each has two available options. Postal delivery is available with Standard Mail and Priority Mail options. Courier delivery is available with Standard Courier and Express courier options.
The cost and time duration of the shipping are dependent on the selected delivery option and the location of the customer.
Delivery Time and Delays
All items marked as “In stock” which are available at our warehouse are normally sent within 48 hours after we received the payment (disregarding weekends and official holidays). Please review the Terms & Conditions to learn about the possible delays of backordered items, section Item Availability and Stock Terminology.
Normally, delivery via courier is 2-3 workdays within the EU and 3-4 days to European non-EU countries. Global, courier delivery, is usually. Treat these quoted numbers as only a reference. Delays are possible.
Items sent via postal services to EU countries are usually delivered within 4 to 7 workdays. Postal delivery to the rest of the world ranges by location, but is on average 10 to 15 workdays (certain countries – up to 20 or more). These quote numbers are only for reference. Delays are possible.
The above time frames are only an estimation based on standard shipping time. Postal delivery can take up to 50 business days. DHL delivery can take up to 2 weeks. Neither of these periods include additional carrier processing or customs inspections (or other customs related delays). A package delivered in the respective 50 business day or 2 week period (depending on the service) will be considered as delivered without a delay. For any further delay, before taking additional actions, the customer is required to first contact us.
When making an order, you will see the shipping rates and estimated delivery time, based on your location, at our website, when making an order. Shipping price is calculated based on your location, delivery method and the weight of the package. Delivery methods may vary depending on your location, the purchased product and the overall purchase weight.
Providing accurate delivery information and delivery address is completely the responsibility of the customer. Our company will not be responsible for any delays or additional charges which are the result of inaccurate or incomplete information that the customer has submitted.