FAQ

Skin Heal is a reliable and legitimate wholesale distributor and online retailer. We specialize in the sale of licensed medical devices, beauty products and cosmetics. Skin Heal is a brand by Georock Desing Ltd. – a registered company based in the EU.

Our online store offers a variety of quality cosmetic product and medical devices – from food supplements and dermal fillers to PRP kits and cannulas. All of them were produced by well-known international brands and we can guarantee their authenticity at 100%. They come sealed and in their original box.

Yes, we are able to provide our clients with special offers when they make bulk purchases of certain products available on our website. We also offer exclusive wholesale prices to retailers. If you are interested in learning more about that or asking for a personalized quote, do not hesitate to contact us.

Yes, we do. We can send orders to countries in the EU, as well as to non-EU locations.

Items ordered from Skin Heal’s online store are typically shipped within 48 hours after we the payment has been successfully cleared (that is valid not only on business days but also on public holidays and weekends). If the product is currently unavailable at our warehouse, shipping may be delayed. However, when that is the case, you will be notified by our team. We offer Mail Deliveries (Standard and Priority) and Courier Deliveries (Standard and Express). The courier firms with which we work are DPD, EMS, and TNT. Visit our Shipping & Delivery page to view our policy in full.

Delivery times depend on location, item availability, shipping method of choice and other factors. However, EU-based clients can expect orders with Standard Mail Delivery within 7-9 business days, Priority Mail Deliveries within 6-7 business days, Standard Courier Deliveries within 3-6 business days and Express Courier Deliveries within 1-2 business days. Clients in non-EU countries will receive their order within 15-20 business days with Standard Mail Delivery, 10-15 business days with Priority Mail Delivery and 7-10 days with Courier Delivery.

If you see a product on our website that you want to buy, click/tap on the “Add to Cart” button. By doing so, you will add the item to your virtual shopping cart. You can then continue shopping or view your cart and proceed to checkout. When you click/tap the “View Cart” option, you will be taken to a new page where you can remove or edit the items in your cart, apply a coupon code, etc. Once you have reviewed it, you can then proceed to checkout by first providing your billing details (name, address, contact information, EU VAT number if you have one). When ready with that, you can place your order. You will then receive an automatic email containing a sum-up of your order. We will confirm your order either via phone or email after we process it.

We accept payments made through credit/debit card or via a bank transfer. As our customer, you will have the freedom to choose which of these options suits you the best. If you decide to make your payment using a debit or credit card, make sure it is either MasterCard or Visa. If you choose to pay via a bank transfer, your order will be sent to you only after the payment has been cleared. Also, this payment method may require you to cover additional fees and taxes, depending on the bank you are using.

Yes, full refunds are an option when you shop from Skin Heal. We offer buyer protection in the following cases: 1) The item was damaged upon arrival; 2) The client received a wrong product; 3) The item has manufacturing defects. However, do make sure you contact us within 3 days after you have received your order if you wish to return it or get a refund. Our team may ask you to provide additional information when they are examining your case (such as photos of the faulty product, a copy of the invoice, etc.). You can find more details on that topic on our Return Policy page.